TRACKING

 

Please use the tracking number emailed or texted to you. Within Australia we mostly use both Australia Post for shipping for our goose down quilts, pillows and mattress toppers. 

Australia Post now has an App which allows you to select if you want the parcel left at your front door or have it signature on delivery and/or collected from your LPO for collection there. This applies for deliveries within Australia.

For international deliveries we usually use Australia Post which on forward to another service provider, as an example to the US the parcel is onforward to USPS, in New Zealand its onforward to New Zealand Post.

Please use this to keep updated on where your item is. 

In some cases we do send the tracking detail prior to its actual departure from our store. This is done to save time to allow more time allocated to processing orders, less time spent on office work, invoicing, tracking, emails etc. means more orders can leave us so you get your order quicker.

Shop contact phone hours are:

Thursday, Friday and Saturday 10am to midday ACST only.