Please be patient with delivery times.
Please use the tracking number emailed or text to you. We use both Australia Post and Hunter Express couriers. If the tracking number starts with YE it has been sent with Hunter Express. Go to www.hunterexpress.com.au and enter the tracking number in the "Consignment No." section.
Please use this to keep updated on where your item is.
In some cases we do send the tracking detail prior to its actual departure from our store. This is done to save time to allow more time allocated to processing orders, less time spent on office work, invoicing, tracking, emails etc means more orders can leave us so you get your order quicker.
Please avoid sending an email late at night asking for more information, all the information on tracking is there, there is nothing more that I can find out after 5pm. We have also been asked to not lodge enquiries until 2 days after the latest delivery period. Sydney metro as an example has a latest delivery of 8 business days so we cant enquire until after 10 business days.
Due to Covid and huge demand put on couriers including Australia Post is causing delivery times to be longer than usual. Demand for our quilts is greater, demand for shipping is greater, demand for local deliveries is greater.
UPDATE FROM AUSTRALIA POST:
"Australia Post will have people in self-isolation, placing increased pressure on our network, while we also manage flight restrictions, temporary facility closures, and parcel volumes as high as our Christmas peak period," an Australia Post spokesperson said in a statement."
Please be patient with this, there is nothing we can do to improve this. Everyone is doing their best. We are doing our best, we want you to have your quilt or pillow as quickly as possible. Australia Post is not taking calls currently, we can email an enquiry to them but it will take 1-2 days for them to get back to us.