Please use the tracking number emailed or texted to you. Within Australia we mostly use both Australia Post for shipping with some goose down quilts, pillows and mattress toppers going via Sendle/Couriers Please couriers. If the tracking number starts with a letter it has been sent with Sendle. Go to www.sendle.com and enter the tracking number in the "Consignment No." section.
Australia Post now has an App which allows you to select if you want the parcel left at your front door or have it signature on delivery and/or collected from your LPO for collection there.
For international deliveries we usually use Australia Post which on forward to another service provider, as an example to the US the parcel is onforward to USPS, in New Zealand its onforward to New Zealand Post.
Please use this to keep updated on where your item is.
In some cases we do send the tracking detail prior to its actual departure from our store. This is done to save time to allow more time allocated to processing orders, less time spent on office work, invoicing, tracking, emails etc means more orders can leave us so you get your order quicker.
Please avoid sending an email late at night asking for more information, all the information on tracking is there, there is nothing more that I can find out after 5pm. We have also been asked to not lodge enquiries until 2 days after the latest delivery period. Sydney metro as an example has a latest delivery of 8 business days so we cant enquire until after 10 business days.
Shop contact phone hours are:
Thursday, Friday and Saturday 10am to midday ACST only.
