TRACKING

 

Please be patient with delivery times. Please avoid asking when will my order arrive, its not helping.

Please use the tracking number emailed or text to you. We use both Australia Post and Hunter Express couriers. If the tracking number starts with YE it has been sent with Hunter Express. Go to www.hunterexpress.com.au and enter the tracking number in the "Con Note" section.

Please use this to keep updated on where your item is. 

In some cases we do send the tracking detail prior to its actual departure from our store. This is done to save time to allow more time allocated to processing orders, less time spent on office work, invoicing, tracking, emails etc means more orders can leave us so you get your order quicker.

Please avoid sending an email late at night asking for more information, all the information on tracking is there, there is nothing more that I can find out after 5pm. We have also been asked to not lodge enquiries until 2 days after the latest delivery period. Sydney metro as an example has a latest delivery of 8 business days so we cant enquire until after 10 business days.

Due to the lockdowns and huge demand put on couriers including Australia Post is causing delivery times to be longer than usual. Demand for our quilts is greater, demand for shipping is greater, demand for local deliveries is greater.

Current delivery times are:

Sydney, Melbourne, Brisbane, Adelaide metropolitan areas:

5 - 8    Business Days

Sydney, Melbourne, Brisbane outer metropolitan/regional areas:

4 – 10  Business  Days Due to snap Lockdown additional 3 days for NSW Central West Blayney, Cabonne and Orange LGA          https://www.nsw.gov.au/covid-19/rules/affected-regions

QLD, NSW, VIC, SA regional and TAS:

6 – 10  Business Days

WA and NT:

8 – 17  Business  Day


Please be patient with this, there is nothing we can do to improve this. Everyone is doing their best. We are doing our best, we want you to have your quilt or pillow as quickly as possible. While within your rights to ask when delivery is, I am getting 10-15 emails + phone calls on when will be item be delivered, this will not help me process more orders, it will slow down processing while I spend time responding. Again PLEASE be patient, please use the tracking supplied if it has been sent.