Shipping and Returns Policy for USA and Canada
Regular Shipping Conditions for Orders to the USA and Canada
At Supreme Quilts, we understand the anticipation of receiving your order. That's why we strive to process orders promptly, usually within 7-10 business days, Monday through Friday. We use International Express Post.
Order Process
While we aim to deliver within the estimated timeframe, please note that factors such as public holidays and peak delivery periods may occasionally cause delays.
Rest assured, upon purchase, you will receive a confirmation email for your order, along with tracking information for each item.
Pricing
At the top left of screen simply use the "select the currency" to change from AUD. Alternatively to view prices in USD or CAD or any other currency, simply navigate to the checkout page and adjust your country of origin. Subsequent prices will then be displayed in your chosen currency.
Returns & Replacements
We stand behind the quality of our products. In the rare instance of faulty or imperfect materials, we offer either a replacement or a full refund. Our products come with a minimum 3-year warranty against faulty workmanship and imperfect materials.
For returns, please send items to:
Supreme Quilts, Unit N2, 21 Beafield Road, Para Hills West SA 5096 Australia.
Don't send items with a signature on delivery. Include your information and a message with the item so that we know who is sending it and what we need to do.
If an item is returned or exchanged without any information provided as requested above resulting in a misunderstanding any additional costs we incurred will be either charged for or come off the refund/purchase price.
Refund and Exchange Policy
Your satisfaction is our priority. If you want to return unused goods, you can do so within 30 days for a refund or an exchange from receipt of goods, as long as they are in their original condition with packaging and proof of purchase.
Where an item has been used and should you find a problem with your purchase, pending assessment, we will offer you a replacement, repair, or an exchange on the faulty product where:
- the product has either faulty workmanship or materials
- the product is, or becomes, faulty through no fault of yours
- the product has defects that were not obvious or not brought to your attention
Where a purchase has been made, the item has been used and in the case of a quilt is not warm enough or too warm or in the case of a pillow where it is too firm or not firm enough does not warrant the item "faulty". We do however offer an adjustment service where possible, no refunds or exchanges are granted in these circumstances.
Should you find a problem with your purchase, pending assessment, we will offer you a full refund, replacement, repair, or an exchange on the faulty product where:
- the product is not fit for the stated purpose or a purpose you made known to our sales staff
- the product does not match the description or sample
Goods must be returned within a reasonable time, with proof of purchase, and exhibit a problem that has not been caused by you.
Any refunds where the item is not faulty we do not refund the postage costs we incurred posting the item to you, this includes postage, packaging, admin and potentially the tariff we will now have paid on the item prior to entering the USA.
CHANGE OF ORDER/RESTOCKING FEE
**Due to the ridiculous number of change to orders ALL orders will now have a $50 PER ITEM CHANGE fee and/or restocking fee.
Sorry but this needs to now be in place, I am now making several orders every single day TWICE due to mistakes made when ordering, (incorrect size orders, wrong warmth ordered etc.) Each time this takes place the online order changes take extra time, the redo of invoices and postage labels takes time, along with making the quilt/s or pillow/s twice. Any changes takes alot of extra time. This time comes at a cost I am no longer willing to continually pay. Your order is important to us and getting it right is too but so my time is also valubale.
If an order is placed the order can be changed at $50 per item, if the order placed needs to be changed but you dont want to pay for the change your order can be cancelled and refunded LESS the $50 per item fee.
If you purchase from us PLEASE make sure you order it correctly.
- Thursday: 10:00 am – 12:00 pm ACST
- Friday: 10:00 am – 12:00 pm ACST
- Saturday: 10:00 am – 12:00 pm ACST
Contact Number: +61 8 8271 8586
If in Australia and you return an item using Express Post we will not provide any refund on the return postage costs. Most regular postage costs are under AU$50 sent within Australia. Most Express Post costs are well over AU$100 sent within Australia for this reason we wont refund a return postage cost when Express Post is used under any circumstances. The refund on postage costs only applies if the product is faulty, if the product once it arrives to us is found to not be faulty as claimed then no refund on postage costs will be given.
Return Postage costs when pre arranged and/or discussed will only be refunded when Australia Post REGULAR Post is used.
An item being returned from another country other than Australia and in the unlikely situation where it is faulty used or unused we will cover the return postage cost (proof of cost will be required). If the item is being returned and is deemed not faulty or is a change of mind and has not been used we will provide a refund less the postage costs we incurred sending the product to you, the customer will also be responsible to bare the costs to send it back to us.
Return Postage costs are initially at the expense of the customer. As mentioned above a return once arrived is inspected and assessed, proof of the return postage cost needs to be provided, included or shown on or in the packaging. Once approved the return postage cost refund will be provided..
Sorry but we dont offer pre-paid return postage labels. Return postage labels can only actually be made within Australia/Australian addresses but this is not something we offer regardless. Pre-paid postage labels cant be issued for international customers regardless as Australia Post do not offer this service.
At Supreme Quilts, we are committed to delivering exceptional products and customer service to our valued patrons in the USA and Canada. Should you have any inquiries or require assistance, feel free to reach out during our contact hours. We look forward to serving you with quality quilts for years to come.