Cleaning
QUILT CLEANING PERMANENTLY SUSPENDED
For a number of reasons we will no longer provide quilt cleaning services at all.
1) Been doing this for over 30 years, had enough of it
2) Most quilts being sent in are in poor condition and cant be salvaged
3) Most quilts being sent in are well past their service due date
4) Most products sent in for cleaning are missing notes, clear instructions, missing name and address details etc.
5) Many cases it takes so much time chasing up details like mentioned in 4) it can mean wasted time looking through emails etc. No time for it anymore.
6) Chasing up payment, time wasted on this and responding to questions on things like the postage cost (we never profit from postage costs)
7) Time poor, when our sales were 1/3 of what they now our we had to halt offering cleaning. Now our new quilt and pillow sales are 3 times this and growing I simply dont have the time. Our busy months used to be April to August, now its all year round, we dont have a down time for this service.
8) It takes hours to process a quilt, this means for the fee we charged for the service in that same time many, many more new products can be made.
9) Questions are asked via email or phone calls made to us out of shop contact times on the cleaning service, again I simply no longer have the time to be able to provide the information being asked, particularly when its been here on our website all along.
10) Most quilts sold elsewhere are poor quality, they have been made with cheap downs and/or cheap fabrics which we dont use. eg. if a new casing is required in most cases we cant use our higher quality fabrics with other companies cheap poor quality downs.
11) Been doing this for over 30 years, had enough of it.
We will still offer pillow cleaning
Pillow Cleaning (washing) includes new casing:
Standard Size Pillow $80
European Size Pillow $100
King Size Pillow $100
Down content quality will need to be inspected on all pillows to establish if it can be cleaned and/or re-cased. All pillows once cleaned has the down taken out and blown into a new German Batiste casing. For this reason only pillows with a higher down quality can be cleaned.
Pillows with a down % under 90% cant be cleaned by us.
Pillows CAN NOT just have more down added if it is needing cleaning.
If a pillow is sent in and cant be done and you want the pillow sent back there is a postage and packing charge to do this.
Top-up (adding more filling)
90% Polish Duck down $50 per 100 grams
95% Premium Polish Goose Down $70 per 100 grams
95% Premium Polish Mother Goose down $100 per 100 grams
Other down options pricing is available on request.
If you send a pillow into us, make sure you include your name, address, phone number, email and a clear instruction as to what it has been sent in for.
Dont post using signature on delivery.
Once your pillow is ready to leave us, we will send you an invoice via our website regarding payment.
Your quilts cant be cleaned by us anymore but we do sell fantastic Goose and Duck down quilts and pillows to replace any old quilts and pillows you might have.
Please DO NOT contact us asking if we can clean your quilt. The answer will be a very clear NO. Emails on this will be ignored and phoning us asking this is only taking up our valuable time saying no.
Thursday 10am to midday ACST
Friday 10am to midday ACST
Saturday 10am to midday ACST
Discounts or specials do not apply to cleaning prices.
If you need any further information contact us on 08 8271 8586. Sorry we don't usually answer phone calls outside of these hours.
Sorry but messages left do not get checked, please phone back during the open hours above.
Delivery Address: Unit N2, 21 Beafield Road, Para Hills West SA 5096
Email: supreme_quilts_enquiries@email.com