Shipping and Returns

Regular Shipping Conditions

Orders usually take 1-2 days to process and are processed Monday-Friday except South Australian public holidays.

Our Order Process:

The delivery times provided are an estimate only. While Supreme Quilts will make every effort to ensure delivery within the time frame, factors such as public holidays and peak delivery times may not always allow this to be possible.

Every purchase made an order confirmation email is sent.

Tracking is always sent for every single item. 

Pricing

All prices stated are shown in Australian Dollars (AUD) and are GST of 10% inclusive.

Returns & Replacements

Returns and replacements apply where an item has faulty or imperfect materials in which case we will either replace it or provide a full refund. We have a minimum 3 year warranty on all products against faulty workmanship and imperfect materials.

Send returns to:

Supreme Quilts, Unit N2, 21 Beafield Road, Para Hills West SA 5096. Dont send items with signature on delivery. Pop your details and a message in with the item so we know who is sending it and what we need to do.

Refund and Exchange Policy

Supreme Quilts is proud to stand behind the products we sell.

Should you change your mind, you are welcome to return goods not used for a refund within 14 days from receipt of goods or exchange within 30 days from receipt of goods. Goods must be accompanied by proof of purchase, be not used, in original purchased condition and include packaging. Due to health regulations used items can not be resold or re-used, therefore can not be returned as "new". No returns on clearance items. Clearance items are non-refundable but can be exchanged for different sizes if available.

Should you find a problem with your purchase, pending assessment, we will offer you a replacement, repair, or an exchange on the faulty product where:

  • the product has either faulty workmanship or materials
  • the product is, or becomes, faulty through no fault of yours
  • the product has defects that were not obvious or not brought to your attention

Should you find a problem with your purchase, pending assessment, we will offer you a full refund, replacement, repair, or an exchange on the faulty product where:

  • the product is not fit for the stated purpose or a purpose you made known to our sales staff
  • the product does not match the description or sample

Goods must be returned within a reasonable time, with proof of purchase, and exhibit a problem that has not been caused by you.

SHOP CONTACT HOURS

Thursday 10.00am – 12.00pm ACST

Friday 10.00am – 12.00pm ACST

Saturday 10.00am – 12.00pm ACST

08 8271 8586 

Send returns to:

Supreme Quilts, Unit N2, 21 Beafield Road, Para Hills West SA 5096.

Please do not send items with signature on delivery. Pop your details and a message in with the item so we know who is sending it and what we need to do.

DO NOT SEND USING EXPRESS POST (only overseas returns should use express post)

If you return an item using Express Post we will not provide any refund on the return postage costs. Most regular postage costs are under AU$50 sent within Australia. Most Express Post costs are well over AU$100 sent within Australia for this reason we wont refund a return postage cost when Express Post is used under any circumstances.

Return Postage costs when pre arranged and/or discussed will only be refunded when Australia Post REGULAR Post is used.

Return Postage costs are initially at the expense of the customer. As mentioned above a return once arrived is inspected and assessed, proof of the return postage cost needs to be provided, included or shown on or in the packaging. Once approved the return postage cost refund will be provided.