Shipping and Returns

Regular Shipping Conditions

Orders usually take 2 days to process and are processed Monday-Friday except South Australian public holidays.

Our Order Process:

The delivery times provided are an estimate only. While Supreme Quilts will make every effort to ensure delivery within the timeframe, factors such as public holidays and peak delivery times may not always allow this to be possible.

Postage is registered with a tracking number which can be supplied on request. Registered post for most items other than the 10% down items and selected pillows. We use Australia Post for most deliveries and Couriers Please for Adelaide deliveries.

Pricing

All prices stated are shown in Australian Dollars (AUD) and are GST of 10% inclusive.

Returns & Replacements

Returns and replacements apply to Australian sales only where an item has faulty or imperfect materials in which case we will either replace it or provide a full refund. We have a 5 year warranty on all products against faulty workmanship and imperfect materials.

Refund and Exchange Policy

Supreme Quilts is proud to stand behind the products we sell.

Should you change your mind, you are welcome to return goods not used for a refund within 14 days from receipt of goods or exchange within 30 days from receipt of goods. Goods must be accompanied by proof of purchase, be in not used in original purchased condition and include packaging. Due to health regulations used items can not be resold or re-used, therefore can not be returned as "new". No returns on clearance items. Clearance items are non-refundable but can be exchanged for different sizes if available.

Should you find a problem with your purchase, pending assessment, we will offer you a replacement, repair, or an exchange on the faulty product where:

  • the product has either faulty workmanship or materials
  • the product is, or becomes, faulty through no fault of yours
  • the product has defects that were not obvious or not brought to your attention

Should you find a problem with your purchase, pending assessment, we will offer you a full refund, replacement, repair, or an exchange on the faulty product where:

  • the product is not fit for the stated purpose or a purpose you made known to our sales staff
  • the product does not match the description or sample

Goods must be returned within a reasonable time, with proof of purchase, and exhibit a problem that has not been caused by you.