Please use the tracking number emailed or text to you. Within Australia we use both Australia Post and Sendle couriers. If the tracking number starts with a letter it has been sent with Sendle. Go to www.sendle.com and enter the tracking number in the "Consignment No." section.
For international deliveries we usually use Australia Post which on forward to another service provider, as an example to the US the parcel is onforward to USPS, in New Zealand its onforward to New Zealand Post.
Please use this to keep updated on where your item is.
In some cases we do send the tracking detail prior to its actual departure from our store. This is done to save time to allow more time allocated to processing orders, less time spent on office work, invoicing, tracking, emails etc means more orders can leave us so you get your order quicker.
Please avoid sending an email late at night asking for more information, all the information on tracking is there, there is nothing more that I can find out after 5pm. We have also been asked to not lodge enquiries until 2 days after the latest delivery period. Sydney metro as an example has a latest delivery of 8 business days so we cant enquire until after 10 business days.
